JURAN'S MESSAGE

Joseph Juran was a contemporary of Deming.  He too went to Japan after WWII to teach his quality principles.  His principles in many ways mirror Deming's, although they are packaged in a different way.  He is the editor of the Quality Control Handbook, the "bible" of the quality function.  Some of his major contributions are summarized below:

QUALITY TRILOGY
 

• QUALITY PLANNING
• QUALITY CONTROL
• QUALITY IMPROVEMENT
• Traditionally, quality was the responsibility of the quality department.  They were concerned primarily if quality deviated from a historical level.  However, Juran said that the responsibility for quality must be expanded company wide, with new activities and new tools to accomplish these activities.  First,  we use breakthrough analysis to try and improve our quality levels.  That is we are not satisfied with a historical level of quality, must try to improve.  Second, quality becomes an important variable when designing products and services.  Historically, quality was an afterthought which was included only after the initial design.  We tried to produce what was designed, even if the design was hard to make.  Thus, quality is pushed backward into the design phase, and forward into working with our customers.

• ORGANIZATIONAL
• DEPARTMENTAL
• Quality is a company wide responsibility, not the responsibility of simply a single department.

• TRADEOFF BETWEEN FAILURE AND APPRAISAL AND PREVENTION
• when should monitor the cost of poor or bad quality.  If we monitor or establish what these costs are, we will see that we should be spending more time on the prevention of quality problems occurring in the first, rather than inspecting products or fixing or replacing bad products.  We can solve for this optimal level.