Deming's 14 points
| 1. create a statement of aims and purposes fo the company |
| 2. learn the new philosophy |
| 3. understnad the purpose of inspection, for improvement of processes and reduction of cost |
| 4. end the practice of awarding business on the basis of price tag alone |
| 5. improve constantly and forever the system of production and service |
| 6. institute training |
| 7. teach and institute leadership |
| 8. drive out fear |
| 9. optimize towards the aims and purposes of the company |
| 10. eliminate exhorations for the work force |
| 11. eliminate numerical quotas and mbo |
| 12. remove barriers that rob people of pride of workmanship |
| 13. encourage education and self-improvement for everyone |
| 14. take action to accomplish the transformation |
Variation using the Quincunx Experiment
points to ponde