14 steps to quality improvement (from Quality is Free)
This is a continuation of Crosby's philosophy.
(Note: Deming, Juran, Crosby, and Ishikawa all state their philosophies
in multiples of seven as seven is a lucky number in Japan).
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1. management commitment
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2. quality improvement team. Purpose of team is guide process
and help it along. Leader must have access to top management. Need to change
attitudes of management.
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3. measurement. what to measure and how good is it.
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4. cost of quality. determine what it is and areas to improve.
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5. quality awareness. communicate the idea of quality around
the organization
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6. corrective action systems. must show where problems are
and how to solve them.
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7. zero defects planning. continuous improvement.
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8. employee education. suggests specific course regimen to
explain important concepts in quality improvement concept. You can buy.
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9. zero defect day. management makes its commitment in front
of everyone.
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10. goal setting. done right after measurement. 14 steps
are run in parallel.
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11. error cause removal. Have people state their problems
in such away so that they can be corrected.
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12. recognition. proper recognition for performance which
they have control over. Must know what good performance is.
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13. quality councils. have a group where quality professionals
can get together and exchange ideas.
14. do it all over again. Continue process. Reestablish
new quality committee.
