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Security Management
home > unit 1: history of private security and of management
- Managerial functions:
- planning
- organizing
- staffing
- directing
- coordinating
- reporting
- budgeting
(Mintzberg, 1973)
- Managerial roles (interpersonal,
informational, or decisional):
- leader
- figurehead
- liaison
- receiving and transmitting information
- monitoring
- collect information from internal and external sources
- disseminators and spokespersons
- entrepreneur
- disturbance handler
- resource allocator
- negotiator
(Mintzberg, 1973)
- Managerial levels:
- first-line, or supervisory (in security industry, might be shift supervisor)
- middle-manager: carry out organizational policies
- top-level executives: establish
policies and procedures
- Managerial skills:
- technical
- human
- conceptual skills
Evolution of Management Thought
- no real analysis until late 1800s, when large organizations emerged
- Scientific management ("Taylorism")
- systematic management of activities in organization
- key was work measurement
- first real attention to planning: look at nature of work, right employees for the work, and making sure they had right equipment and training.
- Human relations movement
- scientific management ignored the worker's personal needs, looked at workers as instruments of production
- realized success required understanding of structures and relationships of informal work groups
- shift toward concern with worker and participative management -- accelerated in WWII, because of concern for flow of war materiel.
- premise: "workplace isn't simply production system, but rather a social system involved in the production of goods and services."
how
the military is applying lessons of organizational development
Discussion questions:
- What is management? What are some of a manager's primary responsibilities?
- What are the two major schools of thought on how to manage people?
- What are the key elements of scientific management?
- What are the key components of the human relations movement?
- What is chaos theory? How does it apply to the security industry?
- Define private security. Can't
it be easily defined? Why or why not?
- What are the broad categories of managerial roles? Which are most important?