Effective Supervision (continued)
- commitment to supervisor of
two types: identify with supervisor, and -- perhaps -- internalization
of the supervisor's values.
- Building trust
- comes slowly and goes quickly.
- leads to cooperation, reduces
conflict, and promotes adaptive organization -- you'll work together
more effectively if you trust each other.
- requires objective credibility
-- can rely on the person -- and benevolence -- extent to which
supervisor is concerned with employee's well-being
- behaviors that foster trust
(Affholderbach, 1998)
- keep promises
- always tell truth
- be quick to apologize
- be fair to everyone
- cooperate
- strive to understand how others
feel
- when you make decision, seek
input from affected employee
- Honesty
- lack of honesty can cause ripple
effect
- Self-respect
- leads to self-esteem and confidence
- global self-esteem: extent to
which people feel they are capable, based on prior experience
- task-based: confidence you can
do tasks you handle frequently.Gives more job satisfaction
- manager must recognize how to
increase employee's self esteem: reaffirm employee's worth to
organization, empower and trust them, give them meaningful tasks,
challenge their abilities, make sure they complete them successfully
(Newstrom, Gardner, and Peirce (1999).
- never demean the person.
1 | 2| 3 | 4 |
5 | 6
| 7 | 8
|
|
44.312
Security Management