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Security Management
home page > Unit 4: Planning & decision making
Management's Role in Effective Decision Making (continued)
- Organizational redesign
- if challenges require, managers should make conscious effort to redesign organization to ensure effective decision making
- redesign can also create an entrepreneurial spirit via redesign: limit bureaucracy, including all employees in decision making (Osborne, 1995)
Empowerment/Participative
Decision Making
- may require that managers turn some of their power over to employees to make decisions
- build trust with employees, so they will be willing to take responsibility
- "Involving employees in the decision-making process will reduce what is referred to as the trap of professional arrogance," when executives think they have all the answers (Cohen-Rossenthal, 1994) This also reduces absenteeism and turnover, and increased job satisfaction (Soonhee, 2002).
- Participative Decision-Making
(PDM)
- a continuum: from low to high, depending on company attitudes toward worker involvement
- positive outcomes: reduce role conflict and ambiguity. Increases job satisfaction, "organizational citizenship behaviors" such as being conscientious, and helping coworkers.
- reciprocal: workers perceive that managers support them. They respond by more of the "organizational citizenship behaviors" (VanYperen, van den Berg, and Willering, 1999).
- by actively involving groups in decision makers, you can get better decisions, due to varying perspectives, but it can also result in group think. Using a facilitator may overcome those problems.