44.493 Issues in Technology and Security

home > unit 3: developing evaluation criteria > building business case (cont..).

Expected benefits
Describe the project's benefits, such as: lower costs, more efficiency, better service to public, better protection, etc. Go back to list of your stakeholders, and show how each group would benefit.

(Sample summary of benefits)

Performance and progress measures
"Give stakeholders a concrete way to assess how the project is doing relative to their expectations, and identify where improvements are needed. Examples of performance measures include indicators of customer satisfaction, cost efficiency, time savings, dollar savings, improved accuracy rates, and quicker case dispositions. Remember that many initiatives have the potential to save money, but they can also be expensive to design and implement. These up-front costs make it especially important to capture the intangible benefits - such as increased public confidence. In order to retain support and funding beyond the initial approvals, state how and when you will give progress reports against the performance measures established in your business case."

(Example of performance measures)

risks and ways to approach them
"Need to show that you understand the risks and how to handle them. "Explain how the approach you have chosen reduces the risk or at least takes it into account. Anticipate the kinds of questions people will ask about risks and have ready answers based on your analysis."

(Sample discussion of risk)

Basic plan
"...take into account the existing infrastructure, funds, staff, time constraints, and other changes required to make your vision of the future a reality. The plan of work allows you to begin to identify the management model that will be used and the resource implications of that model. The use of a collaborative management model, for example, will involve activities and milestones related to creating networks of participants and conducting project activities in a collaborative way. The statement about your plan of work should also include a section on efforts to coordinate resources with other information initiatives in the area. "

"Timelines are an effective way to show how long it will take to complete each step of the project. Fill your timeline with important project milestones, which serve as attainable short- term goals and evaluation points that keep the project heading in the right direction and on schedule. These milestones also help keep people's interest in your project, especially if it will span several years. Think about how you will demonstrate the achievement of each milestone as it occurs so stakeholders can see what has been accomplished with their support."

(Sample work plan)

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