44.493201
Issues in Technology and Security
Projects
that are too specialized or ambitious to manage successfully."For years, oversight organizations like
the US General Accounting Office (GAO) have warned against information
technology initiatives that some characterize as "grand
designs." These are the projects whose scope is so large,
time horizon so long, or design so unique that they will almost
certainly falter or fail. (i.e, the FBI "Virtual File"
project...) "Instead, most experts recommend that systems
be designed and deployed in modules and be built on standard
technologies using well-tested methodologies."
Additional
risks specific to public sector:
- public policy choices and public
management processes that are part of government make it an especially
difficult
- bid protests
- relatively low government wages
- legislative interference
- structure of government decision
making,
- public finance and public accountability
complicate the government managers' jobs and limit the choices
available to them.
- some government programs are
so large and pervasive, that they simply push the limits of
the best technical and managerial know-how.
- Limited authority to make decisions
-- authority divided among multiple decision-makers to avoid
corruption.
- Multiple stakeholders and competing
goals "Customers, constituents, taxpayers, service providers,
elected officials, professional staff, and others all have some
stake in most programs. Some want more or different services,
others want lower taxes or fewer rules. Understanding how different
choices may affect each stakeholder group helps to identify likely
conflicts and prevent unexpected problems."
- One year budgets
- Highly regulated procurement
to avoid corruption may cause real problems
- Little capability to design
or operate integrated or government-wide programs (vs. "stovepipe"
ones that are isolated by agency or other lines.
- risk aversion to avoid embarrassment
How
analysis can help avoid problems:
- thoroughly understand both problem
to be solved and context
- identify and test possible solutions
to the problem
- evaluate the results of those
tests against clear service and performance goals
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